Refund Policy

Last updated: 15 April 2026 Crumbly generally does not offer refunds on completed B2C food orders. 1. No Refunds as a General Rule - Once an order is confirmed, prepared, dispatched, delivered, or made available for handoff, it is generally non-refundable. - Because our products are perishable food items, refund requests are not accepted as a standard policy. 2. Complaints and Service Recovery - We take customer complaints seriously. - If there is an issue with your order, product quality, missing item, wrong item, delivery condition, or service experience, please contact us promptly on our B2C WhatsApp number: +20 151 575 0822. - Our team will review complaints carefully and aim to handle them fairly, professionally, and in good faith. 3. Possible Resolution Paths Depending on the case, Crumbly may choose, at its sole discretion, to provide an appropriate non-cash resolution such as order review, correction, replacement, store credit, support follow-up, or another reasonable service recovery step. 4. Non-Refundable Cases - Change of mind after order confirmation. - Delay caused by inaccurate address, unreachable recipient, or customer-side issues. - Dissatisfaction based on personal taste where the product was delivered as ordered and in acceptable condition. 5. Investigation We may request order details, photos, packaging evidence, timing details, or other reasonable information to review a complaint properly. 6. Contact For complaints or order concerns, please contact Crumbly B2C support on WhatsApp: +20 151 575 0822.